|The Service Catalog|
|ساعت ٦:۱٤ ب.ظ روز ۱۳٩۱/٦/۱٧ کلمات کلیدی: itil|
The Service Catalog (or “Catalogue”, if you are in the UK) is a component of the ITIL framework that quickly found meaning in many IT shops (even those uninterested in ITIL). It’s an extremely simple concept, but vendors and consultants have really hyped it up over the past decade. It has been pitched as a multi-month engagement and/or a customized application. Yet, all the Service Catalog represents is a menu of services that an IT service provider offers. It bundles, aggregates and translates a bunch of IT components into a service offering that a business can understand.
Each service within the catalog typically includes:
The Service Catalog…
The Service Catalog itself requires some diligence and attention, but it is a relatively trivial effort to produce… it’s a front-end menu with a description, owner, features, etc..
The back-end to a service catalog, however, is certainly non-trivial. It calls out the level of maturity of all the processes that fulfill the Service Catalog menu. And if those processes are not there or are not as robust as they should be, the Service Catalog can be a catalyst to maturity.