|The ITIL - ISO 20000 Bridge|
|ساعت ۳:٠٦ ب.ظ روز ۱۳٩۱/٧/٢٦ کلمات کلیدی: itil ، حاکمیت فناوری اطلاعات ، فناوری اطلاعات|
There is one big challenge right at the beginning of any ISO 20000 project: It is not quite clear what exactly you need to do in order to become compliant with ISO 20000.
This is where the ITIL - ISO 20000 Bridge comes to the rescue. For every ISO 20000 requirement you get a specific suggestion on how it can be fulfilled, in the form of easy to understand process and document templates.
On this Page:
Highlights: ITIL - ISO 20000 Bridge
The ITIL - ISO 20000 Bridge offers the ideal way to prepare yourself for the ISO 20000 certification audit.
Benefits of using the ITIL - ISO 20000 Bridge
Because of its unique combination of ISO 20000 requirements, easy to read reference processes, and document templates, the ITIL - ISO 20000 Bridge allows you to get started quickly, while also saving you time and effort during your ISO 20000 initiative.
It helps you in the following ways:
Contents of the ITIL - ISO 20000 Bridge
The ITIL - ISO 20000 Bridge is designed to be used in combination with the ITIL Process Map. It contains all ISO 20000 requirements and a full representation of the ITIL processes and documents.
A set of detailed diagrams relates the standard’s 147 single requirements (ISO/IEC 20000:2011 Part 1: Service Management System Requirements - these are the mandatory requirements) to the 150 process diagrams and 100 checklists of the ITIL Process Map. You are thus able to start from the ISO 20000 requirements, and to open the corresponding process and document templates with a mouse-click.
In addition, the ITIL - ISO 20000 Bridge contains the original ISO 20000 document in PDF format (ISO/IEC 20000:2011 Part 1: Service Management System Requirements).
Versions of the ITIL - ISO 20000 Bridge
The ITIL - ISO 20000 Bridge can be obtained as an add-on in combination with the ITIL Process Map.
Like our ITIL Reference Process Model, it is available in English or German for a variety of platforms like Visio, ARIS, iGrafx and IBM Rational System Architect. For a full overview of platforms, please refer to our page listing all versions of the ITIL Process Map.
Downloads & Additional Information
[ref: ITIL - ISO 20000 Bridge]