ITIL Certification Training

ach ITIL certification training course accelerates your efforts of benefiting from the ITIL framework. The courses enable your employees to adopt and adept effectively ITIL’s IT Service Management (ITSM) best practices in the most efficient way in support of improving the quality of your IT services.

The ITIL best practices captured in five voluminous publications, the ITIL Lifecycle Suite, are introduced to the student in a comprehensive fashion. The ITIL Foundation certification training course is the most popular one of the whole scheme. On a monthly basis, on average 25,000 IT Service Management enthusiasts are getting certified globally for many years in a row. In essence this course provides an overview to understand the ITIL framework, its processes, its concepts, and its nomenclature.
While there are many course providers to chose from, only a handful bring to the table instructors with 20+ years of ITIL best practice implementation experience for you to benefit from. InterProm USA instructors are amongst the very few worldwide with more than 20 years of practical ITIL best practice experience. As a matter of fact, regretfully, the global top five market leaders do not have instructors with such background… Did you ask for your instructor’s resume and did you verify it…?

The ITIL Intermediate courses are more practical and geared towards how to apply ITIL’s best practices. The ITIL Foundation course is a prerequisite for the Intermediate courses. The Intermediate courses consist of two sets of modules: the Lifecycle Modules and the Capability Modules. The Lifecycle Modules offer courses following the lifecycle of an IT service. The Capability Modules are more geared towards people’s role in IT. Each Capability course has bundled the ITIL processes in accordance with the typical roles and functions of your IT staff such as the Service Desk, Application and Technical Support, Business Analysts and Business Relationship Managers, IT Specialists and Analysts, etc. Given our ITSM consulting track record, InterProm USA offers all Capability courses as those have proven to better align with our customers' needs and as they have ensured our customers' ITIL adoption success rate!

The Intermediate Operational Support and Analysis (OSA) course addresses processes such as Incident Management, Request Fulfillment, Event Management and Problem Management and is for IT staff first, second and third line support roles. The Intermediate Release, Control and Validation (RCA) course covers processes such as Change Management, Release and Deployment Management and Asset and Configuration Management. Its target audience is IT employees working in software development, project and program environments and those who are dealing with the management and the implementation of changes and releases. The Intermediate Service Offerings and Agreements (SOA) course includes processes such as Business Relationship Management, Service Level Management, Financial Management for IT Services, and Supplier Management. Business-facing IT employees are the target audience for this course, such as Business Analysts, Business Relationship Managers, Service Level Managers, and Project and Program Managers. And finally, the Intermediate Planning, Protection and Optimization (PPO) course addresses processes such as Information Security Management, Availability Management, IT Service Continuity Management and Capacity Management. IT specialists, IT operations staff, information security personnel will benefit the most of this course.

The Managing Across the Lifecycle (MALC) course leads to becoming an ITIL Expert, which requires to have accumulated 22 credits through the various courses. More details about the credit system can be found by visiting the ITIL Credit Profiler System.
Besides possessing ITIL certificates there are numerous ITSM-related certificates which can contribute to collecting the 22 credits that are needed to become an ITIL Expert. For example, the ISO/IEC 20000 Foundation course we offer is worth one credit in the ITIL qualification scheme. The Credit Profiler has all the details about these complementary qualifications.

The Master program leads to becoming an ITIL Master. During this program each candidate is required to proof his or her practical experience. A panel of experts will have the final word on the desired outcome of the program; becoming an ITIL Master.

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